FAQs

Payment methods

  • We receive payment through Cashfree payment gateway, which provide various options as UPI, cards (debit/credit/Amex), Net banking, and Wallets.
  • We accept COD. A handling fee of 99 Rs is charged on each COD transaction.

Shipping & handling

  • All orders are shipped usually within 1-3 business days from the date of payment received.
  • We primarily ship our products via Delhivery courier services. Kindly allow 3 business days for processing before contacting us about your order. After shipment, the average time for delivery is within 5-6 business days. (conditional to delay due to weather/ Festival rush/ Technical issue on part of logistics partner) 
  • In case we do not have a particular product the delivery time line could be 7-10 working days since all our products are handcrafted and take a while to be produced. 
  • It is the customer’s responsibility to be available at the given address to receive the products. If at all the customer is unable to be present to sign for their delivery kindly suggest an alternative, such as a family member, friend, neighbour, etc. We take no responsibility for goods signed by an alternate person. We are not responsible for damage or misplacement after the products are being delivered.
  • All claims for missing or damages must be reported to connectramaindia@gmail.com on the day of delivery.

  • Tracking details are provided on given Email ID when the order is shipped. If the customer did not receive the same they can mention the Order Number in their message to connectramaindia@gmail.com when requesting the tracking number. 

  • Please mention the subject of the email as REPLACEMENT and also do mention your Order Number. Please include a description and photos of the defect. Depending on the specific issue, we’ll either send you a replacement or a discount code that you can use on a future purchase. Rama inida holds the final authority to decide whether the piece needs a replacement or not. We are committed towards customer satisfaction and will never take it for granted. 
  • We provide urgent delivery (via Uber) within Jaipur only. Kindly contact us via Whatsapp on +919571217474 / Instagram
    (Please note that for urgent delivery, shipping charges will be borne by the customer)
  • Contact us for international orders.

Returns, cancellations & exchange

  • We do not take cancellations for any order placed.
  • If you wish to change the products you paid for (before we ship ) please contact us within 6 hours of placing the order. We can take such requests only before shipping that order.
  • We only exchange or accept returns in case of receipt of any damaged or incorrect product. Kindly contact us within 24 hours of delivery. We will look into the matter and confirm the product for exchange. Please note that return shipping charges will be borne by the customer.
  • We are committed towards customer satisfaction and highly recommend you to read our policy carefully.

Jewelry care

  • Follow these 4 simple steps to keep your gold plated brass jewelry pieces looking their best for years. 

    • AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
    • ALWAYS remove your jewellery before swimming, bathing or showering.
    • TO CLEAN your jewellery, wipe with a soft, moist cloth and ensure the piece is dried well.
    • STORE each piece separately. The best way to store your pieces is to store them in our sturdy Rama india box or in the branded cotton pouches we give you.

Benefits of signing up with Rama india

By signing up for an account with Rama india, you can avail the following benefits:

  • Access to your order history.
  • Quicker check out with address book and billing information.
  • Password-protected Wish List and access from anywhere.
  • Receiving personalized offers, discounts and more from Rama india.

Change in prices

At Rama india, we handcraft every piece of jewelry from scratch. We do so to ensure you get exactly what you want. We are constantly working to make sure we find the highest quality gemstones and other raw material. Due to which prices we pay to our suppliers may vary, hence we update the prices based on the trends in the market. Sometimes prices may go up and sometimes they will go down. This is the reason you are seeing a different price today than you may have seen in the past.

About our products

All our products are made of high quality brass material with gold plating. Certainly the gold plating is a really thin layer which does not increase it's value drastically. But because of it, the sturdiness, quality and polish of the product increases. We design and sometimes source items from independent makers and artisans. Given that, due to the independent contracts of the artisans and easily accessible internet culture you can find similar products else where on internet in alloy or any other metal, which is inferior in quality than brass based jewelry. But the most important thing is that you are always getting the highest quality gemstones, material and craftsmanship from us.

Sales & promotions

The sale runs till stock lasts. Duration of sale is in the sole discretion of Rama India and we reserves the right to extend or terminate the sale, without further information at any point of time.
The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of Rama India.
In case of any further query regarding the sale, please contact us.