FAQs

Payment methods

  • We receive payment through Razorpay payment gateway, which provide verious options as UPI, cards (debit/credit/Amex), Net banking, and Wallets.
  • We accept COD. A handling fee of 100 Rs is charged on each COD transaction.

Shipping & handling

  • All orders are shipped usually within 1-3 business days from the date of payment received.
  • Our products are generally delivered within 5-7 business days (conditional to delay due to weather/ Festival rush/ Technical issue on part of logistics partner).
  • We provide urgent delivery (via Uber) within Jaipur only. Kindly contact us via Whatsapp on +919571217474 / Instagram
    (Please note that for urgent delivery, shipping charges will be borne by the customer)
  • Contact us for international orders.

Returns, cancellations & exchange

  • We do not take cancellations for any order placed.
  • If you wish to change the products you paid for please contact us within 3 hours of placing the order. We can take such requests only before shipping that order.
  • We only exchange or accept returns in case of receipt of any damaged or incorrect product. Kindly contact us within 24 hours of delivery. We will look into the matter and confirm the product for exchange. Please note that return shipping charges will be borne by the customer.

Jewelry care

  • Follow these 4 simple steps to keep your gold plated brass jewelry pieces looking their best for years. 

    • AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
    • ALWAYS remove your jewellery before swimming, bathing or showering.
    • TO CLEAN your jewellery, wipe with a soft, moist cloth and ensure the piece is dried well.
    • STORE each piece separately. The best way to store your pieces is to store them in our sturdy Rama india box or in the branded cotton pouches we give you.

Benefits of signing up with Rama india

By signing up for an account with Rama india, you can avail the following benefits:

  • Access to your order history.
  • Quicker check out with address book and billing information.
  • Password-protected Wish List and access from anywhere.
  • Receiving personalized offers, discounts and more from Rama india.

Change in prices

At Rama india, we handcraft every piece of jewelry from scratch. We do so to ensure you get exactly what you want. We are constantly working to make sure we find the highest quality gemstones and other raw material. Due to which prices we pay to our suppliers may vary, hence we update the prices based on the trends in the market. Sometimes prices may go up and sometimes they will go down. This is the reason you are seeing a different price today than you may have seen in the past.

About our products

All our products are made of high quality brass material with gold plating. Certainly the gold plating is a really thin layer which does not increase it's value drastically. But because of it, the sturdiness, quality and polish of the product increases. We design and sometimes source items from independent makers and artisans. Given that, due to the independent contracts of the artisans and easily accessible internet culture you can find similar products else where on internet in alloy or any other metal, which is inferior in quality than brass based jewelry. But the most important thing is that you are always getting the highest quality gemstones, material and craftsmanship from us.

Sales & promotions

The sale runs till stock lasts. Duration of sale is in the sole discretion of Rama India and we reserves the right to extend or terminate the sale, without further information at any point of time.
The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of Rama India.
In case of any further query regarding the sale, please contact us.