FAQs

Payments

What payment methods do you accept?

You can pay using the options available at checkout, including UPI, debit or credit cards, net banking and supported wallets. Cash on Delivery (COD) is also available for eligible orders.

Is there a charge for Cash on Delivery?
Yes. A ₹99 handling charge applies to each COD order. Shipping is free on prepaid orders.

Shipping and delivery

When will my order be shipped?
Orders are usually dispatched within 1–3 business days. Some handcrafted pieces may take longer to prepare; we’ll contact you if your order needs additional time.

How long does delivery take?
Delivery usually takes around 5–6 business days after dispatch, depending on your location. Weather, festivals and courier disruptions may occasionally cause delays.

How can I track my order?
We’ll send tracking details to the email address provided with your order once it has been shipped. If you need help, email connectramaindia@gmail.com with your order number.

Do you offer urgent delivery in Jaipur?
Urgent delivery within Jaipur may be arranged through Uber, subject to availability. The customer pays the delivery charge, which depends on the location. Please contact us beforehand to confirm the cost.

Do you ship internationally?
Please contact us before placing an international order so we can check availability and shipping charges.

Changes and cancellations

Can I change or cancel my order?
Please contact us within 6 hours of placing your order if you need to make a change or request a cancellation. We can accommodate the request only if the order has not yet been shipped. Once shipped, it cannot be changed or cancelled.

Exchanges

Do you accept returns or exchanges?
We do not accept returns or exchanges for a change of mind, personal preference, or because a piece does not suit you. If you receive a damaged or incorrect product, you can request an exchange within 7 days of delivery.

How do I request an exchange?
Email connectramaindia@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and its packaging. Please wait for our instructions before sending the item back.

Who pays the shipping charges for an exchange?
If we sent a damaged or incorrect product, Rama India will cover both the shipping charge to send the item back and the shipping charge for its replacement.

What if my jewellery breaks after delivery?
Damage that occurs after delivery is not covered by our standard exchange policy. You can still contact us with your order number and photos. Depending on the piece and its condition, we may be able to offer a repair or paid replacement. We’ll confirm what is possible before you send anything back. If a paid replacement requires shipping both ways, the charges are ₹99 each way (₹198 in total).

What happens after I send an item back?
Please return the item with its original packaging and any accompanying items. Our team will inspect it on arrival. An eligible exchange or replacement will be confirmed after this quality check. Please do not wear, alter or further damage an item that you have reported as damaged or incorrect.

What about clearance items?
Clearance items cannot be returned or refunded for a change of mind. If you receive a damaged or incorrect clearance item, please contact us within 7 days of delivery so we can review it.

Refunds and delivery issues

Do you offer refunds?
We usually resolve eligible product issues through an exchange rather than a refund. In exceptional circumstances involving an issue on our side, such as a parcel confirmed lost in transit or a delivery issue we cannot resolve, we may offer a refund. We will review the circumstances and confirm the resolution with you.

Approved refunds are sent by UPI using payment details confirmed with the customer. If a refund requires an item to be sent back, we will inspect it before processing the refund. No item return or quality check is required for a parcel that was never delivered.

What if my parcel is missing or significantly delayed?
Email connectramaindia@gmail.com with your order number. We’ll check its status with the courier and update you on the next steps.

Jewellery care

How should I care for my jewellery?
Avoid direct contact with perfume, hairspray, deodorant and makeup. Remove your jewellery before bathing or swimming. After use, gently wipe it with a soft cloth, ensure it is dry, and store each piece separately in its box or pouch.

Our jewellery

Where are your pieces made?
Many Rama India pieces are handcrafted by artisans in Jaipur. Materials, sizes and finishes vary by design, so please check each product page for its specific details.

Prices and promotions

Can prices and offers change?
Prices and promotional offers may change over time. The price and offer shown at checkout when you place your order will apply to that purchase. Promotional products are available while stocks last.

Contacts us

For help with an order, email connectramaindia@gmail.com and include your order number.