Refund policy
Exchanges, Returns and Refunds
At Rama India, we want your order to reach you in the condition you expect. Please read the policy below before placing an order.
Exchanges for damaged or incorrect products
We offer an exchange if you receive a product that is damaged on arrival or different from what you ordered.
To request an exchange, email connectramaindia@gmail.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the product and its packaging. Our team will review the request and tell you how to proceed. Please do not send the product back before receiving our instructions.
If the issue was caused by an error on our part, Rama India will pay the shipping charges both for sending the product back and for delivering its replacement.
Please return the product with its original packaging and any accompanying items. Do not wear, alter or further damage it after identifying the issue. Once we receive it, our team will inspect it and confirm the exchange.
Change of mind
We do not accept returns or exchanges because of a change of mind, personal preference, or because a piece does not suit you.
Damage after delivery
If a product is broken or damaged after delivery, it does not qualify for the exchange described above. You may contact us with your order number and photos. Depending on the piece and its condition, we may be able to offer a repair or a paid replacement.
We will first review the piece and confirm what is possible and what it will cost. If the arrangement requires shipping the original piece to us and shipping a replacement or repaired piece back to you, the customer pays ₹99 each way, ₹198 in total. Please do not send a piece back until we have confirmed the arrangement.
Clearance items
Clearance items cannot be returned or refunded for a change of mind. If a clearance item arrives damaged or incorrect, please contact us within 7 days of delivery so we can review the issue.
Refunds
We usually resolve eligible product issues through an exchange. We may offer a refund in an exceptional situation involving an issue on our side, such as a parcel confirmed lost in transit or a delivery issue we cannot resolve. We will review the circumstances and confirm the resolution with you.
If an approved refund requires a product to be sent back, we will process the refund after receiving and inspecting it. A parcel that was never delivered does not require a product return or inspection. Approved refunds are paid by UPI using details confirmed with the customer.
Order changes and cancellations
If you need to change a product or cancel an order, please contact us within 6 hours of placing the order. We can accommodate the request only if the order has not yet been shipped. Once shipped, it cannot be changed or cancelled.
Contact us
For help with an exchange, delivery issue or refund, email connectramaindia@gmail.com and include your order number.
